Frequently Asked Questions
Find answers to the most common questions about FamBear services, pricing, and how it works.
How do I reset my account password?
Request an OTP (One Time Passcode) to reset your password or chat with our team for support.
How does it work?
Whether you're a customer looking for care services or shop products, or a caregiver seeking job opportunities, our platform makes it easy to connect. Here’s a quick overview of how everything works for everyone.
How It Works for Customers (CARE)
Choose Your Service – Input your location to view mini profiles.
Create an Account – Sign up to access caregiver details.
Search – Browse profiles, use our filters or AI to enhance your search.
Select a Plan & Pay – Choose a plan and complete payment.
Verify & Connect – Complete verification and contact caregivers (use the personality profile for optimal matching).
How It Works for Caregivers (JOBS)
Sign Up – Select your location and create an account.
Build Your Profile – Add your bio, experience, and personality details.
Complete Payment – Activate your account.
Get Approved – Our team verifies your profile.
Start Applying – Browse and apply for jobs!
How It Works for Customers (SHOP)
Select Shop – Choose your location and browse products.
Search & Add to Cart – Select products or use AI to find what you need.
Create an Account – Provide your details.
Complete Payment – Securely pay for your order.
Order Confirmation & Delivery – Receive an email with order details, your account updated, and your products delivered!
How It Works for Customers (CARE)
Choose Your Service – Input your location to view mini profiles.
Create an Account – Sign up to access caregiver details.
Search – Browse profiles, use our filters or AI to enhance your search.
Select a Plan & Pay – Choose a plan and complete payment.
Verify & Connect – Complete verification and contact caregivers (use the personality profile for optimal matching).
How It Works for Caregivers (JOBS)
Sign Up – Select your location and create an account.
Build Your Profile – Add your bio, experience, and personality details.
Complete Payment – Activate your account.
Get Approved – Our team verifies your profile.
Start Applying – Browse and apply for jobs!
How It Works for Customers (SHOP)
Select Shop – Choose your location and browse products.
Search & Add to Cart – Select products or use AI to find what you need.
Create an Account – Provide your details.
Complete Payment – Securely pay for your order.
Order Confirmation & Delivery – Receive an email with order details, your account updated, and your products delivered!
How does your ON-DEMAND plan work?
The quickest way to book a babysitter or nanny or any caregiver for shorter term is to contact our team directly via Agent Chat.
You can also contact caregivers directly with a Pro or Premium plan. Simple, easy and the best prices :)
You can also contact caregivers directly with a Pro or Premium plan. Simple, easy and the best prices :)
How does your PRO plan work?
Our PRO Plan is our most popular affordable plan at ~ 1000 THB (around $30 USD) and offers great value. It allows you to directly contact service providers, post jobs, use our AI matching and personality matching all valid for 1 month.
How does your PREMIUM plan work?
Our PREMIUM Plan is our BEST DEAL plan at ~ 3000 THB (around $100 USD) and offers amazing value. It allows you to directly contact service providers, post jobs, use our AI matching and personality matching plus create care checklists and customer and caregiver agreements all valid for 12 months. This plan is great for families.
How does your VIP plan work?
Our VIP plan features plus a personal assistant to support you with the hiring process and up to 2 caregiver replacements in 3 months if needed. (~6,000 THB ~$200 USD). Only valid on certain services.
Customers subscribed to the VIP Plan are entitled to up to 2 caregiver replacements within 3 months, whichever limit is reached first. A maximum of 5 replacement profiles to review and 2 free interviews are included. Please see our terms of use for additional legal terms and conditions.
Customers subscribed to the VIP Plan are entitled to up to 2 caregiver replacements within 3 months, whichever limit is reached first. A maximum of 5 replacement profiles to review and 2 free interviews are included. Please see our terms of use for additional legal terms and conditions.
What is FamBear SHOP?
Coming Soon! FamBear SHOP offers specialized equipment for families, schools, and pediatric centers supporting children with diverse needs. How may we assist you today?
What payment methods do you accept?
All payments must be made through the platform using approved methods, which vary by market and service. Options may include credit cards, bank transfers, e-wallets, cash, subscriptions, and more. All payments are non-refundable and no warranty or guaranteed is offered or implied.
When is payment due?
Payments are due 72 hours in advance to confirm your booking or before using the service to contacting service providers. If you paid FamBear directly for on-demand services and the caregiver doesn't show, we will find you a replacement or we'll refund the unused portion paid directly to us. Our team is here to help!
Are the caregivers/service providers your employees?
FamBear does not employ or directly manage any caregiver, specialist, or user of the site. Accordingly, FamBear is not responsible for the actions, conduct, or omissions of any user who interact through the Platform or any method of communication. FamBear provides the Platform "as-is" and disclaims all warranties. No warranties or guarantees are offered or implied.
Is there a mobile app available for this platform?
Yes! We have iOS & Android apps for the best experience. Download now or use our mobile or desktop website :)
What are your operating hours?
Our team is based in Bangkok, operating Monday to Saturday, 9 AM to 6 PM (excluding holidays). We'll respond to your request as quickly as possible!
Is FamBear certified and licensed?
Yes. FamBear operates as a legally registered business entity in Thailand and is officially registered with the Department of Business Development (DBD), Ministry of Commerce, Thailand. We are committed to operating professionally and in compliance with Thai business regulations while providing trusted services.